Support.Delegate

Class Overview

A delegate which defines the session callbacks which are available in the SDK.

Usage : App developers should implement the available functions in a class and then set the Helpshift delegate to that class via the setDelegate API.

 Support.setDelegate(appHelpshiftDelegate);
 

where appHelpshiftDelegate is the class which implements the HelpshiftDelegate functions.

These are the following delegate methods available :

sessionBegan() - Delegate method which is called when Helpshift session begins.

sessionEnded() -Delegate method which is called when user starts a new conversation

newConversationStarted(String newConversationMessage) - Delegate method which is called when user starts a new conversation

userRepliedToConversation(String newMessage) - Delegate method which is called when user sends a new message

userCompletedCustomerSatisfactionSurvey - Delegate method which is called when user completes the customer satisfaction survey

displayAttachmentFile(File attachmentFile) - Optional delegate method that is called when the user taps an downloaded attachment file to view it.