HelpshiftSupportDelegate Protocol Reference

Conforms to NSObject
Declared in HelpshiftSupport.h

Overview

A delegate which defines the session callbacks which are available in the SDK

– didReceiveUnreadMessagesCount: required method

Delegate method call that should be implemented if you are calling requestUnreadMessagesCount:

- (void)didReceiveUnreadMessagesCount:(NSInteger)count

Parameters

count

Returns the number of unread messages for the ongoing conversation

Available in SDK version 6.1.0 or later

Discussion

Delegate method call that should be implemented if you are calling requestUnreadMessagesCount:

Declared In

HelpshiftSupport.h

– didReceiveNotificationCount:

Optional delegate method call that should be implemented if you are calling getNotificationCountFromRemote:YES (Deprecated: Deprecated in SDK version 6.1.0.)

- (void)didReceiveNotificationCount:(NSInteger)count

Parameters

count

Returns the number of unread messages for the ongoing conversation

Available in SDK version 5.0.0 or later

Discussion

Optional delegate method call that should be implemented if you are calling getNotificationCountFromRemote:YES

Declared In

HelpshiftSupport.h

– helpshiftSupportSessionHasBegun

Optional delegate method that is called when the a Helpshift session begins.

- (void)helpshiftSupportSessionHasBegun

Discussion

Optional delegate method that is called when the a Helpshift session begins.

Helpshift session is any Helpshift support screen opened via showFAQ:, showConversation: or other API calls. Whenever one of these APIs launches a view on screen, this method is invoked.

Available in SDK version 5.0.0 or later

Declared In

HelpshiftSupport.h

– helpshiftSupportSessionHasEnded

Optional delegate method that is called when the Helpshift session ends.

- (void)helpshiftSupportSessionHasEnded

Discussion

Optional delegate method that is called when the Helpshift session ends.

Helpshift session is any Helpshift support screen opened via showSupport: or other API calls. Whenever the user closes that support screen and returns back to the app this method is invoked.

Available in SDK version 5.0.0 or later

Declared In

HelpshiftSupport.h

– didReceiveInAppNotificationWithMessageCount:

Optional delegate method that is called when a Helpshift inapp notification arrives and is shown

- (void)didReceiveInAppNotificationWithMessageCount:(NSInteger)count

Parameters

count

Returns the number of messages that has arrived via inapp notification.

Available in SDK version 5.0.0 or later

Discussion

Optional delegate method that is called when a Helpshift inapp notification arrives and is shown

Declared In

HelpshiftSupport.h

– newConversationStartedWithMessage:

Optional delegate method that is called when new conversation get started via any Helpshift API Ex:- showFaq:, showConversation:,etc

- (void)newConversationStartedWithMessage:(NSString *)newConversationMessage

Parameters

newConversationMessage

Return first message of new conversation. Available in SDK version 5.0.0 or later

Discussion

Optional delegate method that is called when new conversation get started via any Helpshift API Ex:- showFaq:, showConversation:,etc

Declared In

HelpshiftSupport.h

– conversationEnded

Optional delegate method that gets called when the current conversation is ended. Available in SDK version 5.10.0 or later

- (void)conversationEnded

Discussion

Optional delegate method that gets called when the current conversation is ended. Available in SDK version 5.10.0 or later

Declared In

HelpshiftSupport.h

– didCheckIfConversationActive:

Optional delegate method that gets called in response to invocation of @code [HelpshiftSupport checkIfConversationActive] @endcode

- (void)didCheckIfConversationActive:(BOOL)isActive

Parameters

isActive

BOOL that indicates a conversation is active or not

Availability

Available in SDK version 6.1.0 or later

Discussion

Optional delegate method that gets called in response to invocation of @code [HelpshiftSupport checkIfConversationActive] @endcode

Declared In

HelpshiftSupport.h

– userRepliedToConversationWithMessage:

Optional delegate method that is called when user reply on current open conversation via any Helpshift API Ex:- showFaq:, showConversation:, etc

- (void)userRepliedToConversationWithMessage:(NSString *)newMessage

Parameters

newMessage

Return reply message on open conversation. Available in SDK version 5.0.0 or later

Discussion

Optional delegate method that is called when user reply on current open conversation via any Helpshift API Ex:- showFaq:, showConversation:, etc

Declared In

HelpshiftSupport.h

– userCompletedCustomerSatisfactionSurvey:withFeedback:

Optional delegate method that is called when user complete customer satisfaction survey after issue getting resolved.

- (void)userCompletedCustomerSatisfactionSurvey:(NSInteger)rating withFeedback:(NSString *)feedback

Parameters

rating

Return the rating of customer satisfaction survey.
feedback

Return text which user added in customer satisfaction survey.

Available in SDK version 5.0.0 or later.

Discussion

Optional delegate method that is called when user complete customer satisfaction survey after issue getting resolved.

Declared In

HelpshiftSupport.h

– displayAttachmentFileAtLocation:onViewController:

Optional delegate method that is called when the user taps an downloaded attachment file to view it.

- (BOOL)displayAttachmentFileAtLocation:(NSURL *)fileLocation onViewController:(UIViewController *)parentViewController

Parameters

fileLocation

Returns the location on the downloaded attachment file.
parentViewController

Returns SDK’s top view controller that the app can use to present its view.

Available in SDK version 5.0.0 or later

Return Value

If the app chooses to display the attachment file itself, return true If the app does not wish to handle the attachment, return false. In this case, the SDK will display the attachment

Discussion

Optional delegate method that is called when the user taps an downloaded attachment file to view it.

Declared In

HelpshiftSupport.h

– configForFAQViaSearch

Optional delegate method that gets called when the user clicks on a search entry corresponding to your application’s FAQs in CoreSpotlight search.

- (NSDictionary *)configForFAQViaSearch

Return Value

Dictionary with all the config options that the developer wants to pass to the showSingleFAQ API call. Available in SDK version 5.1.0 or later.

Discussion

Optional delegate method that gets called when the user clicks on a search entry corresponding to your application’s FAQs in CoreSpotlight search.

Declared In

HelpshiftSupport.h

– didCreateDynamicForm:

Optional delegate method that gets called in response to invocation @code [HelpshiftSupport requestDynamicFormWithTitle:andFlows:] @endcode

- (void)didCreateDynamicForm:(UINavigationController *)form

Parameters

form

The dynamic form that was requested. Can be nil in case of invalid title or flow

Availability

Availalbe in SDK version 6.1.0 or later

Discussion

Optional delegate method that gets called in response to invocation @code [HelpshiftSupport requestDynamicFormWithTitle:andFlows:] @endcode

Declared In

HelpshiftSupport.h